Just placed an order? Beautiful – We make FRESH orders upon receipt and we cannot wait to get your products shipped out to you! It usually takes 3-14 days to create your masterpiece, pack and dispatch them. Bulk orders and wholesale turn-around time is 3-6 weeks.
Please be aware, that shipping estimates are from the time of dispatch, rather than from the time you place the order online. Orders placed on Weekends and Public holidays will be handled the the next working business day. Timings can also vary depending on your order – since all of our products are handmade, we make products fresh just for you!
If your stuff hasn’t arrived in a few days, don’t panic – it’s coming!
SHIPPING RATES & TIMES
All shipping estimates are based on Australia Post shipping times. All product shipping is serviced by Australia Post.
ESTIMATED TRANSIT TIME AFTER FULFILMENT
|Registered Post||Most areas will take 5-10 business days.|
|Express Post||Metro areas 1-3 business days|
WA, NT, rural areas 3-5+ business days
Please note – when using any free shipping codes, your package will be shipped via Registered Post.
REFUNDS AND RETURNS
Due to the nature of our products & hygiene purposes – Drop N Pop regrets to inform that we cannot offer returns.
No returns or refunds can be offered on personalised items due to the amount of effort, craftsmanship and labor put into custom work.
If an item has been damaged during postage please send us a photo to firstname.lastname@example.org along with the proof of purchase.
We may offer you an in-store, replace or refund for damaged products.
PARTY FAVOURS, GIFTS AND SPECIAL PACKAGE CUSTOMISATION
If you are planning a birthday party, bridal shower, baby shower, bachelorette party, wedding – we would love to hear from you! We can customise your bath bombs and bath treats with custom sticker labels to suit your event. We offer mind blowing deals on bulk purchasing including, designing of custom labels to match your event’s theme. Contact us if you are planning an event at email@example.com
Please note – custom requests, designing, approval and production may take up to 30 days, please make sure you contact us at least a one to three months prior your event for us to accomodate you.