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Candle Care

Safety Precautions

Candles are meant to be enjoyed, but it is important that you follow some safety rules when burning them.

  • Never leave a burning candle unattended.
  • Extinguish all candles when you leave a room or before going to sleep.
  • Follow the 2-foot rule - don't place a burning candle within two feet of clothing, books, curtains or anything flammable.
  • Keep lit candles away from draughts, ceiling fans and any air currents.
  • Any form of air current can cause uneven burning, smoking, diminish the scent throw and even decrease the burn time.
  • Trim the wick to 5mm each time the candle is lit. This helps prevent the flame from getting too large.
  • Keep candles out of reach of children and pets.
  • Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
  • Place burning candles at least 10cm apart from one another.
  • A burning candle should not be used as a nightlight.
  • A candle should not be burned for more than three to four hours at a time.
  • Excessive burn time can lead to glass overheating and cracking. Do not burn the candle if the container is cracked, chipped, scratched or damaged in any way.
  • Never move a burning candle, glass will be hot.
  • Store in a cool dark place away from direct sunlight.

Creating a Burn Memory

The First Burn is the Most Important!

When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the container. This will effectively assist in preventing tunnelling and help promote an even burn for the duration of the candle's life.

This first burn should last as long as it takes to do this. If you don't allow the wax to pool on the first burn, you may get wax remaining along the sides of your jar.

Appearance, Adhesion or 'Wet Spot' Issues

This is a very common occurrence so do not dismay! Soy wax is a natural product, it is normal for your candles to have appearance imperfections. Our candles are hand poured, not mass produced. Although all effort is made to ensure consistency, every candle will be different. When using completely natural soy wax, sometimes you may notice darker patches or wet spots on your clear jar candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%. This does not effect the candle in any way. Commercially made candles are also prone to wet spots.  If it is of a concern, we recommend you select a coloured jar for your candle.The top of your candle may also appear slightly uneven. This is a sign of natural soy wax being hand poured.​

Soy Melts

If your oil burner is too small, simply break the melt and put one cube on the burner.

Follow the half-inch wax rule

Always monitor the amount of remaining wax in a candle container. Once the wax falls below the half-inch mark (1.27 centimetres), discontinue use. The container can heat up when the flame nears the base of the jar and there is not much remaining wax. Following this rule will help prevent heat damage to the container and the surface surrounding the candle.

Putting out your candle

Try to always use a proper candle snuffer to extinguish your candles as this will prevent the wick from moving and wax from spilling. This will also assist in maximising your burn times.

Candle Storage

Avoid light and hot temperatures. Candle waxes and fragrances are sensitive to both temperature and light, so try to be careful when storing candles. Try to always store your candles in a cool, dry place away from direct sunlight. This will also always help protect it from discolouration and fading.